Refund and Returns Policy

Last Updated 13 February, 2022

When you purchase artwork from Alpine Light Gallery, we guarantee that the artwork will be of a high quality, that your order will match the description provided, and that the order will be fulfilled in a reasonable time.

Order Fulfilment

Under normal conditions, artwork will enter production within a week of the date of order. We try to have artwork sent to the customer within two weeks. There are times, however, where this may not be possible. Delays may occur in certain instances, such as:

As professional photographers, Mieke Boynton and Matt Palmer may be unavailable to fulfil an order. This may occur when running a tour, or when away producing new artwork. In this instance, notice will be provided to any affected customers in advance where possible.
Due to the Covid-19 pandemic, our suppliers and shipments may become unexpectedly affected by staff shortages, or materials shortages caused by disruptions to suppliers.
From time to time our suppliers may be affected by other unforeseen events such as natural disasters, shipping disruptions, closure of suppliers and so on.

Where any delay becomes significant, we will inform customers as soon as possible. If we are aware in advance, we will notify customers before an order has been placed.

Meeting Your Expectations

The monitor, screen or mobile device you view our website on could have a significant impact on the perceived exposure and colouration of our artworks. Artwork may appear slightly different depending the device the artwork is viewed on, and the lighting where the artwork is physically being viewed. Our photographs and prints are edited on fully calibrated specialist monitors to ensure the integrity of colours and details.

In all instances, we guarantee that your artwork should be to the size ordered and be the correct artwork.

Where we believe that a photograph may not be suitable to reproduce at a certain size, we will inform you of the potential effect on quality, or we may simply not make products available at all sizes.

Refunds and Replacements

Change Of Mind

Due to the vast catalogue of photographic artworks available, most of our artworks are printed for you on demand. Therefore we generally cannot offer refunds for any change-of-mind. We do, however, want you to be thrilled with your purchase, so please contact us at gallery@alpinelight.com.au and we may be able to come up with a mutually agreeable solution.

Damaged Prints

We offer a refund or replacement for any artwork that has sustained damage during shipping and handling. If this occurs, please let us know within 7 days, but preferably as soon as it occurs.

We offer a refund or replacement for any artwork that fades or discolours in typical responsible usage. In normal household conditions our fine art prints, canvases and metal prints should not have any noticeable fading for 80-100 years. We consciously choose to use archival finishes and materials throughout production to improve the quality and lifetime of our photographic art. We recommend that artwork not be placed in direct sunlight, and that purchasers speak to their framer about UV resistant glass. We cannot take any responsibility or guarantee any fine art paper prints that have not been framed professionally.

If your precious artwork is damaged in conditions we cannot plan for – such as fire, flood or other accidental damage, please contact us and we may be able to offer a partial discount on a replacement. We may not always be able to replace an exact artwork if it is limited edition unless we can verify an edition has been destroyed.

To complete a refund or replacement, we require proof of purchase. The purchase must have been made through Alpine Light Gallery. Any resellers of artwork will have their own refund or replacement policies.

Gift Cards

Gift cards are non-returnable and cannot be exchanged for cash. If you would like to transfer a gift card into someone else’s name we may be able assist with this.

Tours and Workshops

Tours and workshops will generally require either full payment or a deposit, depending on the individual tour or workshop. These funds are often used to book accommodation and other required services and therefore may not be refundable within a certain time period. More information on this can be found in the information for the specific event taking place. If a place is able to be filled then this deposit may be able to be refunded.

Sale / Clearance Items

From time to time, we may not be able to replace an item; for example, where it is a one-off item made available on sale or clearance, or where a product has been discontinued (for example where the style of a product may have changed). We can work with you to determine a suitable solution in these instances.

Shipping returns

It is best to email gallery@alpinelight.com.au to arrange the return of any artwork. If a product is damaged, we may ask you to dispose of it thoughtfully and issue you a replacement, rather than returning the damaged copy. In some instances, we may arrange to compensate you for returning a product; for example, testing a product to determine the cause of an issue.

To return your product, you should mail your product to 102A Gavan Street, Bright, VIC 3741, Australia. Shipping artwork is expensive, and unless you have arranged to return a print to us, we cannot make any guarantees about refunding shipping costs.

Your Satisfaction Matters To Us

Refunds and replacements are exceptionally rare and all of our customers so far have been thrilled with their purchases. If there are ever any issues, we will do our best to resolve them to your satisfaction. We want to make people happy through our artwork and great service.